Patient's Rights
1. Right to Quality Care
You have the right to safe, timely, and appropriate medical care from qualified healthcare professionals.
2. Right to Respect & Dignity
You will be treated with kindness, courtesy, and without discrimination.
3. Right to Privacy & Confidentiality
Your medical information will be kept private and only shared with your consent or when required by law.
4. Right to Informed Consent
You have the right to understand your diagnosis, treatment options, risks, and benefits before any procedure.
5. Right to Ask Questions
You may ask anything about your health, treatment plan, or medications—at any time.
6. Right to Choose Your Provider
You may seek second opinions, consult other doctors, and choose where to receive care.
7. Right to Access Your Medical Records
You may request copies of your medical results and history.
8. Right to Refuse Treatment
You may decline any treatment after being fully informed of the risks.
9. Right to Fair Billing & Transparency
You have the right to clear explanations of charges and available payment options.
10. Right to Provide Feedback
Complaints, suggestions, and compliments are welcome and will be handled professionally.
Patient's Responsibilities
1. Provide Accurate Information
Share complete and truthful details about your medical history, symptoms, and medications.
2. Follow the Treatment Plan
Cooperate with your doctor’s instructions and take medications as prescribed.
3. Ask Questions When Unclear
Inform your healthcare team if you do not understand something.
4. Respect Healthcare Staff & Other Patients
Treat clinic staff and fellow patients with courtesy and respect.
5. Keep Appointments
Arrive on time and notify the clinic if you need to cancel or reschedule.
6. Follow Clinic Rules
Comply with safety policies, infection control measures, and facility guidelines.
7. Take Care of Your Personal Belongings
The clinic is not responsible for lost items; please secure your valuables.
8. Meet Financial Obligations
Settle payments and understand the costs of your care.
9. Provide Feedback
Help improve our services by sharing your suggestions or concerns.